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Hassle-Free Returns & Service

We’re specialists, passionate and focussed.

Here at Betacraft we believe in outstanding service. What we believe is that customer service doesn’t finish when a customer makes a purchase, its really where it starts! That’s why we have our free repair service and 12 month money back guarantee*
*only on selected ranges


We all know that it happens sometimes, your dog chewed the zip or a dome has popped off. Don’t let that stop you from getting out in the elements. Send your gear back to Betacraft and we will repair it free of charge!


For some out there, standard length overtrousers are just a little too long. We’ll see you right with our free shortening service. Just let us know how much you would like taken off and we’ll do the rest!


We stand behind our gear 100 percent. That’s why we give you a 12-month warranty on all our products. It gives you that peace of mind knowing that we are there to support you if anything goes wrong!

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On all NZ orders over $100

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Free 30-day returns policy

Free returns & repairs

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