Betacraft is committed to providing quality products. If for any reason you are not satisfied with a Betacraft product, you can return it within 30 days in its original condition and we will replace*, refund* or exchange* the item/s purchased. Please ensure you fill out our Returns Form to ensure we recieve the correct information.
- Item/s must be in original condition, unworn, unwashed and in original packaging with all labels and swing tags attached.
- Item/s must be returned to Betacraft within 30 days of receipt.
- Betacraft returns form must be enclosed in return package.
- To return item/s, please use the postage sticker enclosed with your order. There is no need to pay for additional postage.
- If the Betacraft returns process is not followed, this may result in delays in processing your return. If followed correctly, returned items will be processed within 3 days. Click the following links for warranty claims or repairs
- Betacraft will provide a full refund if all items from the bundle are returned in original condition.
- A monetary refund cannot be processed for part bundles or individual items returned
- You can exchange any item you received for alternate colour, size or style, your alternate option must be included in the bundle options listed on our website.
- Should you receive an item that does not meet quality standards, Betacraft will replace the item provided stock is available.